STORE POLICY  

Pick-ups

The customer is responsible for securing all items to their vehicle.  Please report any manufacturer related issues to us right away.  All About Furniture is not responsible for any transportation related damages.

Major purchase

Please keep in mind that furniture like any other major purchase such as a car, home, washer, or refrigerator is manufactured in component parts, If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our service department. Examples are: Unattached cushions or pillows, removable drawers, lamps and accessories etc.

Special orders

A minimum deposit is required on all orders.  Any balance remaining must be paid in full prior to pick-up or delivery (except when financing).

1.) Special orders cannot be cancelled once the order has been placed. 
2.) Arrival of your order is estimated according to information provided by the factory. Actual delivery may vary from this estimate.
3.) Special order merchandise is not returnable.
4.) Special order merchandise will be repaired and not exchanged or reordered

Estimated order arrival

We quote the best estimate from information that is provided to us by our vendors . All special orders are subject to manufacturers’ availability. No discounts will be given if merchandise is delayed by the manufacturer. If you are notified of a long delay and your merchandise is not in production, you may cancel your merchandise and receive a full refund on the undeliverable merchandise.

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Validity

All prices quoted are valid for a period of 30 days from date of quote unless otherwise stated.
Purchase order along with deposit (where applicable) must be received within the valid quote
period.

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